Jon A | 29 Jan 21
Buying made simple during COVID restrictions
Simple and straight forward, a video walk round of the car I was buying and I did the same for my part exchange. We agreed a price for the part exchange and completed the transfer paperwork online. Good communication, very helpful and answered all my questions. The car was delivered and after checking both cars the deal was concluded. Very helpful, it was a simple transaction.
Stephen B | 20 Jan 21
One in a million car dealer.
Brought a car in December last year from Cranford motors, they couldn't have been more helpful. As we were traveling about 40 miles, we phoned ahead to check the car was still available. When we arrived, my chosen car was ready. I was handed the keys and left to look over the car in our own time and to go for a test drive without being (to my mind) a typical second hand car dealer (pushy, brash, etc.). A totally relaxed and pleasurable experience from start to finish. The car was perfect for me, so we agreed on the price, job done you'd think, only it wasn't! He then helped me sort out the tax, waited late on a wet, December Sunday afternoon (when sensible people are home), while I sorted the insurance, and we brought the car away that evening. Very happy. Fast forward a few weeks, had an issue develop with the starter motor, as there was three months warranty given, I phoned Cranford motors and again they went above and beyond to help get it sorted. I'm a very pleased customer.
Dee B | 08 Jan 21
Jamie was very helpful, very pleased with the car i brought from him! Would definitely recommend and when need to buy from him again!
Clare F | 07 Jan 21
We bought a car in lockdown from Jamie and the service/delivery was excellent. Very efficient and extremely helpful. Would recommend Cranford Motors to anyone.
Rachael B | 09 Dec 20
Delighted with the car and service given.
Booked an appointment to view a Smart FourFour the car was ready to view when I arrived I was given the keys to take on a test drive the car was as described. Was assisted with finance options the car was moted, fueled and taxed then delivered to my work for me. I was given excellent customer service and assistance I was very delighted with the car and the service given.
Rebecca T | 07 Dec 20
A positive experience; love the car!
Jamie was very helpful, responsive and made the whole process less stressful for me. It was nerve wracking buying the car in lockdown and not being able to view the car due to location being too far but Jamie made it easier, he was thorough when describing the cars condition etc and he delivered the car direct to my house. I would recommend Jamie.
Sarah W | 12 Nov 20
Excellent customer service
Excellent - highly recommend- No pressure. Couldn't have been more helpful when I bought my daughters first car recently. Delivered car and got a spare wheel I asked for and dropped it in. If anything goes wrong with the car I am 100% sure they would sort it out quickly and efficiently.
Katie E | 04 Nov 20
Excellent customer Service from Cranford Motor, daughter very pleased with her new car. Would definitely be back and would recommend.
Jeremy K | 18 Oct 20
Good after sales service as they fixed a fault on a car I had bought from them without any quibble and lent me a car to use while this was done.
Pat F | 17 Oct 20
Used car purchases
Excellent service no pressure to purchase very helpful very nice person who attended to us